Returns Policy
The team at Get Good Gear are committed to providing the best experience possible. We are proud to stand behind the products we sell. If you are in need of a refund or return please check our FAQ Below before making contact.
Refunds and returns – goods
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we may compensate you for any drop in value.
If the problem is not major, we may choose to repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Refunds and remedies – services
We are not required to provide a refund if you change your mind about the services you asked for. But you can choose to cancel your booking contract, and receive a refund for unconsumed services if the service has a major problem.
This is when the service:
- Has a problem that would have stopped someone from purchasing the service if they had known about it
- Is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
- Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- Creates an unsafe situation.
If you choose to continue with the service, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us.
Please keep proof of your agreement—e.g. your invoice or quote.
Cancellations – services
We are not required to provide a refund if you cancel a pre-arranged booking if the problem was outside the control of the Get Good Group or if you:
- Changed your mind
- Insisted on having a service provided in a particular way, against the provider’s advice
- Failed to clearly explain your needs to the provider.
A cancelation may be accepted, subject to discretional approval when the cancellation meets the following conditions.
- A minimum of 2 weeks notice
- Subject to the deposit refund policy
Deposit Refund:
If you have paid a deposit and canceled your appointment without good reason (for example, but not limited to, if you change your mind), you will lose that deposit up to the value of 10% of the total cost of the service provided.
If your deposit included the purchase of custom made parts or preliminary labour to fulfil your service the cost of these parts may be help from your deposit
Refund of the remaining deposit will be processed with 5 working days.
Deposit refunds will be forfeit if requested after the confirmation of fitting or if requested after modification of product to suit customers requested customisation.
Cancellation and refund – Procedure
All requests for cancellation and or refund must be made in writing via our web form.
A copy of all relevant information documentation (photo’s, quote, or invoice as required)
The team at Get Good Gear reserves the right to change these policies at any time, these policies are not intended to impede on Consumer rights & guarantees. The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement, or refund as well as compensation for damages and loss and being able to cancel a faulty service.
REF: https://www.accc.gov.au/consumers/consumer-rights-guarantees
Shipping Policy
Processing Times
Orders are processed within 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Please note: Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or remote locations.
Delivery Locations
We ship to all locations within Australia. International shipping is available on request and will be quoted offline before order. please contact us here for internation orders: Contact Us .
Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package.
Delivery Times
Average delivery times to Metro locations are 3-5 business days however delivery times can vary greatly depending on location. Con-note tracking will be provided on dispatch, please review tracking after dispatch for more accurate delivery timeframes.
Lost or Damaged Items
We take care to ensure your items arrive safely. If your item is lost or damaged during shipping, please contact us immediately [contact us here] with your order details. We will work with the courier to resolve the issue and may offer a replacement or refund in accordance with Australian Consumer Law.
Changes to Shipping Address
To ensure timely delivery, please double-check your shipping address at checkout. If you need to update your address, contact us immediately at [contact us here]. We cannot guarantee changes after your order has been dispatched.
Returns and Refunds
We comply with Australian Consumer Law, which provides you with certain rights for faulty or damaged goods. For more details, please refer to our returns policy above.
Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or location. If your order is affected, we will contact you directly to discuss alternative options.
Privacy Statement
Introduction
At Get Good Gear, your privacy is important to us. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (www.getgoodgear.com.au), you consent to the collection and use of your personal information as described in this statement.
1. Personal Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, and mailing or shipping address.
- Payment information: Credit/debit card details or other payment information required for transactions.
- Account details: Username and password if you create an account with us.
- Order details: Products purchased, order history, and delivery preferences.
- Website usage information: IP address, browser type, and browsing behavior through cookies and similar technologies.
We will only collect sensitive information with your explicit consent or as required by law.
2. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you:
- Place an order on our website.
- Contact us via email, phone, or online forms.
- Subscribe to our newsletter.
- Automatically through cookies and other tracking technologies when you interact with our website.
- From third parties, such as payment processors or delivery partners.
3. How We Use Personal Information
We use your personal information to:
- Fulfil your orders and process payments.
- Deliver products to your specified address.
- Communicate with you about your order, updates, or promotional offers.
- Improve our website, products, and services.
- Comply with legal and regulatory requirements.
We will not use your personal information for purposes other than those listed above without your consent, unless required or authorised by law.
4. Disclosure of Personal Information
We may share your personal information with:
- Third-party service providers to process payments, deliver products, or manage marketing communications.
- Regulatory authorities if required by law.
- Business partners where necessary to provide the services you’ve requested.
We do not sell or rent your personal information to third parties.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:
- Secure server environments.
- Encryption of payment data.
- Regular security reviews and updates.
However, no online transmission or storage system is entirely secure. You provide your personal information at your own risk.
6. Accessing and Correcting Your Personal Information
You have the right to access and correct your personal information. To request access or corrections, please contact us at [email address]. We will respond within a reasonable timeframe.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and improve our website. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies.
9. Updates to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
10. Contact Us
For any questions, concerns, or complaints about this Privacy Statement or how your personal information is handled, please contact us at: [contact us here]
We will respond promptly and work to resolve any issues in accordance with the Australian Privacy Principles.
Product Compliance and Responsibility Policy
Off-Road Use Only
Some products sold on www.getgoodgear.com.au are intended for off-road use only and may not comply with Australian Design Rules (ADR) or other on-road regulatory requirements. It is the customer’s responsibility to ensure that these products are used appropriately and in accordance with applicable laws and regulations.
State-Specific Laws
Laws and regulations regarding vehicle modifications and accessories can vary between Australian states and territories. While we provide general guidance, it is the customer’s responsibility to confirm compliance with their local laws and regulations before purchasing or installing any product.
We recommend consulting with a qualified engineer or state-based authority if you are unsure about the legal requirements in your area.
Certification Requirements
Some products may require additional certification or engineering approval to meet state-specific regulations. Customers are responsible for obtaining any required certifications or approvals before using these products on public roads.
Disclaimer of Liability
Get Good Gear is not liable for:
- Fines, penalties, or legal issues arising from the use of non-compliant products on public roads.
- Any damages resulting from the improper use, installation, or operation of products deemed “Off-Road Use Only.”
By purchasing from Get Good Gear, you agree to use the products in accordance with all applicable laws and accept full responsibility for ensuring compliance.
Need Assistance?
If you have questions about the intended use of our products or compliance requirements, please contact us at: contact us immediately at [contact us here].
